At White Stone Strategy Pvt Ltd, we are committed to providing high-quality services and ensuring prompt resolution of any concerns or grievances raised by our clients, partners, or users.
1. Objective
This policy aims to establish a transparent and efficient mechanism for handling complaints and resolving grievances in a fair and timely manner.
2. Scope
This policy applies to:
Clients and customers
Business partners
Website users
Any stakeholders interacting with our services
3. Grievance Officer
For any complaints or concerns, you may contact our designated Grievance Officer:
Grievance Officer: Mr. Ramu Gupta
Email: grievances@wssgroup.co.in
Phone: +91- 9899743624
Address:
White Stone Strategy Pvt Ltd
Office No- 212, NDM-1 Tower
Netaji Subhash Place, Delhi – 110034
4. How to Raise a Complaint
You may raise a grievance through:
Phone
Website contact form
Please provide:
Name and contact details
Nature of complaint
Relevant documents or details
5. Resolution Timeline
Complaint acknowledgement: Within 48 hours
Resolution timeline: Within 7–15 working days depending on complexity
6. Escalation Mechanism
If you are not satisfied with the resolution, you may escalate the matter to senior management by writing to:
Email: escalations@wssgroup.co.in
7. Regulatory Compliance
Where applicable, grievances related to financial services will be handled in accordance with:
RBI guidelines
Applicable fintech and payment regulations
8. Record Keeping
All complaints and resolutions will be recorded and maintained for compliance and audit purposes.
Regards
Alliances Team
White Stone Strategy Pvt Ltd
